Frequently Asked Questions
Everything you need to know about your orders and our latest collections.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping times vary depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition drops and accessories may be marked as final sale.
Are your products authentic?
Yes, all products purchased directly through our official website or authorized global retailers are guaranteed to be 100% authentic Billionaire Boys Club & ICECREAM merchandise.
Do you offer international shipping?
We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local import duties.
How do I know which size to order?
Each product page features a detailed size guide. Our collections often feature a signature streetwear fit; we recommend checking specific measurements as sizing may vary between seasonal collections.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are generally unable to make changes or cancellations. Please review your cart carefully before finalizing your purchase.